House Rules
Please ensure you read and fully understand the house rules at the beginning of your stay.
The hotel reserves the right to take appropriate action in case of any violation.
1. Our Rooms
Room photos on our website are for illustrative purposes only. Each room is slightly different, and the actual room or facilities you receive may vary. Your reservation guarantees a room type, not a specific room. If you are unsatisfied with your room, please contact us immediately upon arrival so we can assist you. Room changes are subject to availability. Please note that changes to a higher room category may incur a supplemental fee.
2. Key Cards
Please handle your key card with care and return it upon check-out.
3. Daily Cleaning
Rooms are cleaned daily between 08:00–15:00, unless the “Do Not Disturb” sign is displayed. Cleaning includes: airing, bed alignment, dusting, trash removal, toilet and shower cleaning, replenishment of toiletries and toilet paper (if needed).
Bed linen is changed every 4th day. Towels are only replaced if left on the bathroom floor. More frequent changes are available upon request.
4. Towel Policy
To help protect the environment, towels placed on the floor will be replaced; otherwise, please hang them to reuse. Thank you for your cooperation.
5. Towel Use
Hotel towels may not be taken to spas or pools. Violations may result in a written warning and/or a 30 EUR fee per occasion.
6. Toiletries
Housekeeping will replenish toiletries during your stay as needed.
7. Coffee & Tea Facilities
Each room includes a coffee machine with capsules, teabags and sugar. Replenishment is available upon request.
8. Minibar
Your room includes a minibar stocked with two complimentary bottles of water.
9. Extra Cleaning/Damage Fee
If excessive mess or damage occurs, a fee between 30–300 EUR may be added to your bill.
10. Smoking
Smoking is strictly prohibited in all indoor areas, including guest rooms. Violations will result in a 500 EUR fine. Fire alarms may be triggered.
11. Dangerous Items
It is forbidden to bring or store dangerous substances (e.g. fireworks, explosives, drugs, weapons) on hotel premises.
12. Intoxication and Drug Use
Guests under the influence of drugs or severely intoxicated will be denied accommodation. Authorities will be notified if necessary.
13. Inappropriate Conduct
Any offensive, obscene, threatening, harassing, or violent behavior is strictly prohibited.
14. Noise Policy
Loud conversations, music, or disturbances in hallways or public areas are not allowed. Please respect quiet hours after 23:00.
15. Alcohol Consumption
Drinking alcohol in public/common areas (corridors, lobby, entrance) is not permitted.
16. Open Flames
Candles, open flames and smoking are not allowed in rooms or hallways.
17. Environmental Awareness
Please conserve water and electricity whenever possible.
18. Responsible Use of Facilities
Treat the hotel facilities and equipment with care and respect.
19. Damage or Complaints
Please report any service issues or damage to the reception immediately.
20. Guest Responsibility
You are financially responsible for any damage caused by you or individuals under your responsibility.
21. Accidents
Report any injuries or accidents to hotel staff within 24 hours for safety and insurance purposes.
22. Valuables
A safe is provided in your room for money and valuables. The hotel is not responsible for theft or loss.
23. Lost and Found
Report any lost or found items to reception.
24. Dress Code
Please dress appropriately in common areas. Indecent attire is not permitted.
25. Visitor Policy
All guests and visitors must be registered with the reception.
26. Pets
Pets are not allowed at SOPHIA PALACE Hotel Budapest
Service animals are the only exception. Guide dogs and other assistance dogs are permitted upon presentation of a valid certificate. The service dog may stay in the guest room under the supervision of the Guest. Common areas may be used for access to the room, but other spaces such as the restaurant, bar, and similar areas are not accessible with the animal. The Guest is fully responsible for any damage caused by the service animal.
27. Fire Safety
In case of fire, do not use elevators. Follow illuminated emergency exit signs and use the staircase to evacuate the building safely.
28. Check-in / Check-out Policy
Check-in time: from 15:00
Check-out time: until 11:00
Early check-in and late check-out are subject to availability and may incur additional charges.
29. Security Surveillance
For safety reasons, the hotel’s common areas (such as entrances, hallways, lobby) are monitored by CCTV. Video recordings are handled in accordance with applicable data protection laws.
30. Cooking and Food Preparation
Cooking or using personal electric appliances (such as hot plates, rice cookers, etc.) in guest rooms is strictly prohibited.
31. Third-Party Services
Only services arranged through the hotel or its official partners are permitted on the premises. Guests are not allowed to invite external service providers (e.g. masseurs, photographers, hairdressers) without prior written approval from hotel management.
32. Group Bookings and Events
Parties, events, or gatherings are not permitted in guest rooms without prior written approval from hotel management.
33. Scented Candles, Incense & Diffusers
Guests may not use their own scented candles, incense sticks, aroma diffusers, essential oil burners, or any other personal fragrance devices in the guest rooms. These items may trigger the fire alarm system, cause lingering odors that affect future guests, or lead to discoloration of furniture and textiles.
For your safety and the comfort of all guests, we kindly ask that you refrain from using such items during your stay. The hotel reserves the right to charge an additional cleaning or damage fee in case of misuse.
34. Child Safety
Parents or legal guardians are fully responsible for the behavior and safety of children under their supervision throughout the hotel premises. Running in hallways, climbing on furniture or using equipment unsupervised is not permitted.
35. Internet & IT Use
The hotel provides complimentary Wi-Fi for guest use. Guests are not allowed to use the internet connection for unlawful activities, such as downloading copyrighted content or engaging in fraudulent behavior. The hotel reserves the right to limit access in case of abuse.
SOPHIA PALACE Hotel Management